We offer a comprehensive suite of benefits to our employees, including annual leave purchase scheme, health and wellbeing initiatives, career progression opportunities and agile working.
Front of House / Business Support Administrator (HAL005)
Affinia, formally known as Richard Edwards Group, is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October we launched our new brand ‘Affinia’ (www.affinia.co.uk) which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm.
With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Orpington, Sidcup and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.
We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.
Purpose of the role:
Due to continued growth, Affinia is recruiting for a dynamic individual to cover Reception duties with elements of Business Support administration.
You will be the welcoming face to our clients who regularly attend the Halstead office in person, you will provide support to our client facing teams and all colleagues.
The role reports to the Business Support Team Lead where you will assist with the daily operations of the business to ensure high-quality administrative and office support. This is a full time position in our Halstead office, working 08.30am-17.00pm Monday-Friday.
Accountabilities:
The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery. · Front of House duties to include greeting clients and visitors, offering a first-class client experience in person as well as answering external calls in a professional manner.
- General office presentation, including meeting rooms.
- Maintaining office supplies such as stationery, refreshments etc
- Ensure the office environment is well-maintained, including managing supplies, coordinating with maintenance services, and addressing any facility-related issues.
- Incoming and outgoing Post including scanning, distributing, redirecting and saving to our document management software
- Keeping up to date all hard copy filing systems as well as electronic records.
- Monthly client requests and reminders.
- Sending out documents for electronic signature.
- Assisting with CS01 preparation and submissions.
- Assisting with Accounts & Tax Return submission.
- Organising files and documents using our naming convention system
- Updating database.
- Archiving electronic and physical documents.
- Ad hoc administration duties
- Assisting with the client onboarding process of new clients.
Skills/Qualifications:
You will have the skills and ability to prioritise your own workload whilst maintaining high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.
- Excellent attention to detail
- Strong problem-solving skills.
- Exceptional organisational and time management.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Experience within a financial or professional services environment.
Use the ‘Apply Now’ link to view the role and benefits package.