We offer a comprehensive suite of benefits to our employees, including annual leave purchase scheme, health and wellbeing initiatives, career progression opportunities and agile working.
Business Support Team Leader (STR025)
Affinia, formally known as LB Group, is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October we launched our new brand ‘Affinia’ (www.affinia.co.uk) which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm.
With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Orpington, Sidcup and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.
We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.
Purpose of the role:
Due to continued growth, Affinia is recruiting for an energetic Team Leader to come and join the Business Support department in our Stratford office. The role will be managing business support employees who are based in Orpington, Sidcup and Sutton and although Stratford would be the main office, adhoc travel is expected between these locations with expenses claimed and for team meetings in our Essex locations.
This is an essential role to the success of Affinia, you will provide support to our client facing teams, our external clients and all colleagues. Reporting to the Business Support Manager, you will oversee the daily operations of the business support team across sites, ensuring high-quality administrative and office management support.
Accountabilities
The role demands excellent organisational skills, leadership capabilities and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.
Operational Management:
• Oversee the daily operations of a business support team, including workload management and delegation of tasks.
• Working alongside the team in meeting the day to day demands by taking a hands-on approach in delivering the support service requests.
• Ensure that all administrative processes are efficient and meet the firm’s standards and regulatory requirements.
• Monitor and improve workflows and implement best practices to enhance productivity.
Client Service:
• Serve as a point of escalation for client queries and issues, ensuring prompt and effective resolution.
• Maintain strong relationships with clients and internal stakeholders to support the firm’s business objectives.
Process Improvement:
• Identify areas for process improvement and lead initiatives to streamline operations and reduce costs.
• Implement new technologies and systems to enhance the efficiency of business support functions.
Compliance and Risk Management:
• Ensure that all business support activities comply with legal and regulatory requirements.
• Monitor risk management policies and procedures to mitigate potential risks.
Performance & Resource Management:
• Manage the performance and development of your team to meet department objectives
• Manage resource allocation to ensure adequate support for all departments within the firm.
Reporting and Analysis:
• Supporting the Business Support Manager to prepare regular reports on team performance, client service metrics, and operational efficiency.
• Analyse data to identify trends and make data-driven decisions to improve service delivery.
Skills/Qualifications:
We are seeking a candidate who comes from a professional service background, working in industries such as Accounting, Finance, Banking, Law, Insurance for example. You will have the skills and ability to prioritise your own workload whilst maintaining a high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.
• Proven leadership experience essential (knowledge of managing staff)
• Professional Services background.
• Excellent attention to detail.
• Strong problem-solving skills.
• Excellent organisational and time management.
• Effective communication and interpersonal.
• Ability to work independently and collaboratively in a team environment.
Use the ‘Apply Now’ link to view the role and benefits package.