IT Support Administrator (COLCHE01)

Affinia, (formally LB Group) is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October, we launched our new brand ‘Affinia’ (www.affinia.co.uk) which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm.

With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Orpington, Sidcup and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.

We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.

Purpose of the role:

As an IT Support Administrator, you will work alongside our IT Operations Manager and be responsible for providing technical assistance and support to stakeholders across all our offices. You will also work closely with our outsourced helpdesk & service team, ensuring that all IT issues are resolved efficiently and effectively. Your role will focus on assisting with escalated issues and supporting various IT projects. Travel to other our sites across London and the Southeast are expected 1-2 times per week as required.

Accountabilities:

• Collaborate with our outsourced helpdesk team to ensure timely resolution and escalation of IT issues.
• Assist and provide governance in the setup, configuration, and maintenance of computer systems.
• Administer onboarding and offboarding of user accounts from the IT perspective.
• Assist with IT inventory management and procurement.
• Collaborate with senior IT staff on various projects and initiatives.
• Ensure SLAs are adhered to by suppliers.
• Provide training and guidance to employees on IT-related topics and support enhancement and new solution implementations.
• Support the initial connectivity of new acquisitions to the Affinia acquisitions environments.

Skills/Qualifications:

• Ability to think analytically and solve technical problems.
• Excellent communication and people skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to modern technologies.
• Conscientious, initiative-taking professional with good organizational skills
• Previous support including Microsoft 365 administration, proficient with Microsoft Word, Outlook, Excel, Teams, and Windows 11.
• Good understanding of end point security and web content filtering.
• Writing technical documentation for non-technical audiences.
• Experience of Active Directory & MS Entra.
• Knowledge of Cloud Technologies, especially Azure.
• Understanding of computer hardware, software, and networking principles.
• IT Security and Cyber Awareness principles.

Use the ‘Apply Now’ link to view the role.